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HOW TO CLAIM YOUR REFUND

Refunds are only available when we have to cancel a performance in advance (in advance means anytime up to 17.00 on the day of the scheduled performance) or if we have to change the date or time of a scheduled performance.

To claim your refund please email therudes1948@gmail.com with the following information:

1. Name of original ticket booker.

2. Venue of the cancelled performance.

3. Number and type(s) of ticket to be refunded.

Once we have received this information we will cancel your ticket and you will automatically be refunded to the payment method you used in your original booking. 

Refunds for performances cancelled by us must be claimed before the end of the current performance season or schedule or within 30 days of the original date of the cancelled performance.

Please note we are a VERY small operation, extremely busy when touring and often away from the office for weeks, therefore, refunds may take up to 30 days to be processed. We will, however, do our very best to process refunds as quickly as possible. Thank you for your understanding. 

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