The Rude Mechanical Theatre Company takes your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding your information.

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Information we collect

​Depending on how you interact with us, we may collect personal information including your name, postal address, email address and telephone number.

We may collect this information when you buy tickets or other products, sign up for our newsletter, contact us, make a donation, or otherwise interact with the company.

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How we use your information

We use your personal information where necessary to:

• process and administer ticket bookings, purchases and donations;

• communicate with you about a booking, purchase or enquiry;

• send important information about a production or performance you are attending, including changes to arrangements, weather information, cancellations and other information relevant to your visit;

• send our newsletters and keep our audiences informed about our productions, tours, events and other company news;

• administer and operate the company; and

• meet our legal, financial and regulatory obligations.

 

Newsletters and keeping in touch

When you sign up for our newsletter, we use the details you provide to send you news and updates about The Rude Mechanical Theatre Company, our productions, tours, events and other company activities.

If you buy tickets from us, we will use your contact details to send you information relevant to your booking. Unless you choose not to receive them, we will also send you our newsletters to keep you informed about our productions and other company news.

You can unsubscribe from our newsletters at any time using the unsubscribe link included in our emails.

Unsubscribing from our newsletter will not prevent us from contacting you where necessary about a ticket booking or other transaction you have made with us.

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Who we share your information with

We do not sell your personal information or provide it to other organisations for their own marketing purposes.

We use trusted third-party service providers to help us operate our website, ticketing, mailing lists, payments and other company services. These providers may process personal information on our behalf where necessary to provide those services.

We may also disclose information where we are legally required to do so.

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How we protect your information

We take appropriate measures to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people who need it for legitimate company purposes and to service providers acting on our behalf where necessary.

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How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where information needs to be retained for legal, accounting or administrative purposes.

Different types of information may therefore be retained for different periods.

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Your rights

You have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

• ask us for a copy of the personal information we hold about you;

• ask us to correct information which is inaccurate or incomplete;

• ask us to delete your personal information;

• object to or restrict certain uses of your information; and

• withdraw your consent where we rely on consent to use your information.

If you would like to exercise any of these rights, or have a question about how we use your personal information, please contact us through the Contact Us page on our website.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.